Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, such as your name, email address, telephone number, and any other details you submit through contact forms, enquiry forms, or correspondence with gladekeep.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs, typically gathered through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for purposes that may include:

• Responding to enquiries and providing requested information about our services
• Operating, maintaining, and improving our website and offerings
• Communicating with you about updates, services, or administrative matters
• Monitoring website usage to understand trends and improve user experience
• Complying with applicable legal obligations

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on grounds such as your consent, the necessity of processing to respond to your enquiry, our legitimate interests in operating and improving our services, or compliance with a legal obligation.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality and analyse usage patterns. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website or delivering our services, provided they agree to keep such information confidential and use it only for the purposes we specify.

We may also disclose information where required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, or restrict the processing of your data, as well as the right to object to certain processing or to data portability. To exercise any such rights, please contact us using the details provided on our Contact page.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their respective privacy policies.

10. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so that we can address the matter.

11. International Data Transfers

If you access our website from outside the region in which our servers or service providers are located, your information may be transferred across borders. Where such transfers occur, we aim to ensure appropriate safeguards are in place in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised version on this page with an updated effective date.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please reach out via our Contact page.